Refund & cancellation policy

1. Overview

We want you to be happy with your purchase. This policy explains cancellations before shipment, returns for damaged or incorrect items, and how refunds work when you paid through our checkout (including payments processed via PhonePe Payment Gateway).

2. Cancellation before dispatch

If your order has not yet been dispatched, you may request cancellation by contacting us through Contact with your order ID. If we can cancel before dispatch, we will initiate a refund to the original payment method where possible. Refund timing may depend on your bank or UPI issuer and PhonePe settlement timelines.

Once an order is dispatched, standard returns for damaged/incorrect items apply as below (we do not guarantee change-of-mind returns unless required by applicable consumer law).

3. Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order ID and clear photos of the issue and outer packaging. We will review and, where validated, offer a replacement or refund as appropriate.

4. Refund method and timing

Approved refunds are processed to the original payment source where possible. You may see the refund as a reversal or credit depending on your bank/UPI app. Refunds can take several business days after approval; PhonePe and banking networks may add additional processing time beyond our control.

5. Failed or reversed payments

If a payment fails or is reversed before your order is confirmed as paid, no charge should apply. If you believe you were charged incorrectly, contact us with your order ID and any transaction reference shown in your bank or PhonePe app.

6. Chargebacks and disputes

If you open a payment dispute, we may pause fulfilment until the dispute is resolved. Please contact us first where possible so we can help quickly.

7. Contact

Refund and cancellation requests: Contact.